These terms and conditions apply to all services and deliveries provided by Grace & Skye LTD. By using the company’s services, you are agreeing to be bound by these terms.
Orders
We require written confirmation of your order (email or text) at least three days in advance to the first shoot date. This includes the final dates of the shoot, your chosen menu, hot or cold menu, dietary requirements and the number of people catered for.
Please see dietary requirements below for more detail.
Confirmation by email means you agree to our T&Cs and are in contract with us.
Cancellation and postponement
If you wish to cancel your booking with us (after written confirmation) we charge a cancellation fee of 25% of the total amount, if cancelled within 48 hours’ notice. If you cancel less than 48 hours’ notice the full amount is charged.
Mileage & travel charges
Mileage costs are calculated from our kitchen address as a return journey.
Mileage for food truck £3.00 per mile
Mileage for Refrigerated Support vehicle £2.75 per mile
Mileage for private cards £0.75 per mile
TFL LEZ surcharge for kitchen to operate within central London £100 per day.
Dietary Requirements
We understand gathering dietaries can be a challenge, but we kindly ask you to submit your final dietary requirements and numbers no less than 72 hours in advance to the first call time on the first day of your shoot.
If your shoot falls on a Monday we will need this information by 10am on Friday to make our food orders.
we try to be as accommodating to dietaries as possible but as it requires surplus ingredients,
we charge an extra fee per head depending on the ingredients required.
If you need to make changes with less than 48 hours’ notice, our kitchen may not be able to accommodate you, we will try our hardest where possible, if it does happen a £5 surcharge per head may be added to your final invoice.
If dietary requirements are not provided within our notice period we will do a 60/40 split of meat/vegetarian options.
Allergens
Grace & Skye LTD are responsible for the delivery and the appropriate labelling of all dietary requirements and allergens on delivery boxes. All of our shoot boxes will be labelled with specified dietary requirements/allergens. There is also a sheet detailing the allergens in each box provided with order.
Once food is removed from the labelled boxes, Grace&Skye are no longer liable.
Grace&Skye operate out of a kitchen that handles nuts and gluten and we cannot accept responsibility for traces found in food.
Call times for service
Call times need to be submitted 48 hours in advance to the first shoot date.
Pre 2.30am £600 per call
Pre 3.30am £500 per call
Pre 4.30am £350 per call
How to choose from the menu
We use a monthly seasonal menu for shoot catering, this is a smaller menu and keeps in line with seasonal produce. We reserve the right to change these menus in accordance with seasonal produce availability. These seasonal menus can only be booked for shoots happening in the coming seven days.
Quantities & amounts
We always bring an extra 10% food and drink to accommodate last minute extra, if this food is used you will be charged for the increased numbers.
Equipment
The client is responsible for the return equipment if it has been agreed to be left on site after our truck departs. If items are not returned we will charge:
Thermo box - £60 per box
Craft kit/tea& coffee station - £600
Overtime & services
Continuous working days £800 per day
Truck Overtime
Weekdays: £300 per hr (after 10 hrs) rising to £550 per hr after 16 hrs
Saturdays: Surcharge £700 per day (for first 10 hours) £350 per hour thereafter. £500 per hour after 16 hrs.
Sundays: Surcharge £900 per day (for first 10 hours) £400 per hour thereafter. £650 per hour after 16 hrs.
Tent/craft & tea station: £100 per hour and to be couriered back to our kitchen at agreed end time
Travel days £800 per day
Night Shoots
Weekdays: £800 (for first 10 hours) £350 per hour thereafter. £600 per hour after 16 hrs.
Saturdays: £1000 (for first 10 hours) £400 per hour thereafter. £700 per hour after 16 hrs.
Sunday: £1200 (for first 10 hours) £500 per hour thereafter. £800 per hour after 16 hrs.
TFL LEZ surcharge for kitchen to operate within central London £100 per day.
Generator £250 per day
Gas bottle surcharge £125 per day
Payment Terms
A 50% deposit is required to secure a booking. The remaining balance is due within 7 days of the event. If these payment terms cannot be met, prior arrangements need to be in place and agreed with Grace & Skye Limited.
Late Payment
To secure all bookings, a deposit payment is required. Payment must be received before any food is sent from the kitchen. If the invoice is not settled by the due date, a late payment fee of £40 per day will be added to your invoice.
Health & Safety Hygiene
All of our food is prepared in a level 5 hygiene rated kitchen. We have implemented extra food safety protocols to safely deliver food during Covid 19. We continue to follow the Food Standard Agency's (FSA) guidance on good hygiene practices in food preparation and their Hazard Analysis and Critical Control Point (HACCP) processes.
Grace&Skye operate out of a kitchen that handles nuts and gluten and we cannot accept responsibility for traces found in food. All food is handled with gloves and frequent hand washing is monitored.
Packaging
All our packaging is plant based & fully compostable or recyclable.
Contact Us
If you have any questions or concerns about these terms then please contact Grace&Skye by email at hello@graceandksye.com