These terms and conditions apply to all services provided by Grace & Skye LTD.
By using the company’s services and upon signature of this document, you are agreeing to be bound by these terms.
Booking
Bookings are not confirmed until a 25% deposit of the full invoice is paid by the client and this agreement is signed. Payments can be made by BACS transfer or via our payment link. You will receive a confirmation email.
Confirmation by email means you agree to our T&Cs and are in contract with us.
The remaining invoice amount must be paid twenty days before the event date. At this time you must also provide us with the final number of guests at your event. After this point, if guest numbers are increased, higher charges will be applied. If guest numbers decrease, the client will still be charged for the numbers ordered.
Cancellations & postponement
If you wish to cancel your booking with us (after signing) we charge a cancellation fee of 10% of the total amount if cancelled with thirty days’ notice of the events start date. If you cancel your event with less than thirty days’ notice, the full invoice amount will be charged.
Should the event be cancelled by Grace & Skye, the client will be issued with a full refund of any fees paid.
Should it become necessary for the client to postpone, Grace & Skye will work with the client to agree upon a new date without financial penalty. If this date cannot be mutually agreed upon, Grace & Skye are entitled to retain the amount in line with above statements.
Adverse Weather
Grace & Skye will endeavour to reschedule when extreme weather gives cause to cancel the clients event. They will however require any ingredients and produce to be covered by the client, should this happen. Grace & Skye cannot be held responsible in any way for any unsuitable weather conditions that may arise. The normal cancellation fee will be applicable in these situations.
Dietary Requirements
We kindly ask you to submit your final dietary requirements no less than 7 days in advance of your event. This includes the number of people who require each requirement.
If you need to make changes with less than ten days’ notice, our kitchen may not be able to accommodate you, we will try our hardest where possible, if it does happen a surcharge per head will be added to your final invoice.
Allergens
It is the responsibility of the client to inform Grace&Skye of any food allergies of their guests at their event. Grace & Skye will endeavour to accommodate all special dietary requirements to the Clients’ menu: They cannot however take responsibility for any guests with specific allergens unless advised in advance (no less than twenty days prior to the event). A full menu and allergen list will be provided to the client when menus are agreed upon.
Grace&Skye operate out of a kitchen that handles nuts and gluten and we cannot accept responsibility for traces found in food.
Equipment Charges & Liability
If any equipment provided by Grace & Skye for your event is lost or damaged by the client or any of their guests, the full replacement cost will be charged. This includes Thermo boxes.
Equipment hire charge is subject to change throughout the planning process.
It is the clients’ responsibility to cover the deposit amount paid to catering equipment hire companies (usually £1000).
Grace&Skye will not be liable for any damage to property, equipment or personal effects caused by the service of food and beverages.
Grace & Skye is not responsible for obtaining insurance for your event beyond their public liability already acquired.
The client is responsible for providing a safe working environment for all Grace & Skye staff.
Health & Safety
Grace & Skye will not be liable for any damage to property, equipment or personal effects caused by guests during the service of food and beverages.
Grace & Skye is not responsible for obtaining additional insurance for your event outside their required public liability (covers up to 10m).
These terms and conditions apply to hot box shoot catering deliveries provided by Grace & Skye LTD. By using the company’s services, you are agreeing to be bound by these terms.
Orders
We require written confirmation of your order (email or text) at least three days in advance to the first shoot date. This includes the final dates of the shoot, your chosen menu, hot or cold menu, dietary requirements and the number of people catered for.
Please see dietary requirements below for more detail.
Confirmation by email means you agree to our T&Cs and are in contract with us.
Cancellation and postponement
If you wish to cancel your booking with us (after written confirmation) we charge a cancellation fee of 25% of the total amount, if cancelled within 48 hours’ notice. If you cancel less than 48 hours’ notice the full amount is charged.
Transport
Transport costs are quoted based on location and numbers of crew (for larger crews we will need to arrange a transit van). Small shoots under 50 people start at £55 per delivery drop.
If you have ordered hot food, we will need to make a delivery drop for each meal you order.
Dietary Requirements
We understand gathering dietaries can be a challenge, but we kindly ask you to submit your final dietary requirements and numbers no less than 72 hours in advance to the first call time on the first day of your shoot.
If your shoot falls on a Monday we will need this information by 10am on Friday to make our food orders.
we try to be as accommodating to dietaries as possible but as it requires surplus ingredients,
we charge an extra fee per head depending on the ingredients required.
If you need to make changes with less than 48 hours’ notice, our kitchen may not be able to accommodate you, we will try our hardest where possible, if it does happen a £5 surcharge per head may be added to your final invoice.
If dietary requirements are not provided within our notice period we will do a 60/40 split of meat/vegetarian options.
Allergens
Grace & Skye LTD are responsible for the delivery and the appropriate labelling of all dietary requirements and allergens on delivery boxes. All of our shoot boxes will be labelled with specified dietary requirements/allergens. There is also a sheet detailing the allergens in each box provided with order.
Once food is removed from the labelled boxes, Grace&Skye are no longer liable.
Grace&Skye operate out of a kitchen that handles nuts and gluten and we cannot accept responsibility for traces found in food.
We do not label boxes for those who have no dietary requirements unless specifically requested.
If you do require boxes to be personally named boxes for individuals, we can do so at an addition of £1 per person.
Call times for delivery
Call times need to be submitted 48 hours in advance to the first shoot date.
Pre 8am call time £50 extra charge, pre 7:30am call time £100 extra charge, pre 7am call time £150 extra charge.
How to choose from the menu
We use a monthly seasonal menu for shoot catering, this is a smaller menu and keeps in line with seasonal produce. We reserve the right to change these menus in accordance with seasonal produce availability. These seasonal menus can only be booked for shoots happening in the coming seven days. We send our larger menu option to clients looking for shoot catering with an advanced schedule. All menus have prices attached, please inform us on whether you would like the cold or hot option, this allows us to quote correctly. It is one option for all crew per meal.
Hot food
For health and safety reasons we do not recommend having hot food delivered in our thermo boxes if you are at a location that is further than 1.5hrs away from our kitchen in Crystal Palace, SE19
If your shoot date is postponed, we can postpone catering to the new date (pending availability) free of charge, with 72 hours’ notice. Anymore and a charge will apply.
Quantities & amounts
Amounts are as stated. For craft and drinks stations; quantities are based on 2-3 cups per person with milk, extra milk can be added at an additional charge, 2 x coffee pods per person are included.
Delivery is with breakfast unless alternate arrangements have been made.
Thermo Boxes & Equipment
The client is responsible for the return of our thermo boxes & equipment at the end of the day. Not doing so will incur a fee. Should these not be returned at the end of the shoot/event then you will be charged per item:
Thermo box - £60 per box
Craft kit - £600
Payment Terms
A 50% deposit is required to secure a booking. The remaining balance is due within 7 days of the event. If these payment terms cannot be met, prior arrangements need to be in place and agreed with Grace & Skye Limited.
Late Payment
To secure all bookings, a deposit payment is required. Payment must be received before any food is sent from the kitchen. If the invoice is not settled by the due date, a late payment fee of £40 per day will be added to your invoice.
Health & Safety Hygiene
All of our food is prepared in a level 5 hygiene rated kitchen. We have implemented extra food safety protocols to safely deliver food during Covid 19. We continue to follow the Food Standard Agency's (FSA) guidance on good hygiene practices in food preparation and their Hazard Analysis and Critical Control Point (HACCP) processes.
Grace&Skye operate out of a kitchen that handles nuts and gluten and we cannot accept responsibility for traces found in food. All food is handled with gloves and frequent hand washing is monitored.
Packaging
All our packaging is plant based & fully compostable or recyclable.
Contact Us
If you have any questions or concerns about these terms then please contact Grace&Skye by email at hello@graceandksye.com
These terms and conditions apply to all food truck and on location services and deliveries provided by Grace & Skye LTD. By using the company’s services, you are agreeing to be bound by these terms.
Orders
We require written confirmation of your order (email or text) at least three days in advance to the first shoot date. This includes the final dates of the shoot, your chosen menu, hot or cold menu, dietary requirements and the number of people catered for.
Please see dietary requirements below for more detail.
Confirmation by email means you agree to our T&Cs and are in contract with us.
Cancellation and postponement
If you wish to cancel your booking with us (after written confirmation) we charge a cancellation fee of 25% of the total amount, if cancelled within 48 hours’ notice. If you cancel less than 48 hours’ notice the full amount is charged.
Mileage & travel charges
Mileage costs are calculated from our kitchen address as a return journey.
Mileage for food truck £3.00 per mile
Mileage for Refrigerated Support vehicle £2.75 per mile
Mileage for private cars £0.75 per mile
TFL ULEZ surcharge for kitchen to operate within central London £100 per day.
Dietary Requirements
We understand gathering dietaries can be a challenge, but we kindly ask you to submit your final dietary requirements and numbers no less than 72 hours in advance to the first call time on the first day of your shoot.
If your shoot falls on a Monday we will need this information by 10am on Friday to make our food orders.
we try to be as accommodating to dietaries as possible but as it requires surplus ingredients,
we charge an extra fee per head depending on the ingredients required.
If you need to make changes with less than 48 hours’ notice, our kitchen may not be able to accommodate you, we will try our hardest where possible, if it does happen a £5 surcharge per head may be added to your final invoice.
If dietary requirements are not provided within our notice period we will do a 60/40 split of meat/vegetarian options.
Allergens
Grace & Skye LTD are responsible for the delivery and the appropriate labelling of all dietary requirements and allergens on delivery boxes. All of our shoot boxes will be labelled with specified dietary requirements/allergens. There is also a sheet detailing the allergens in each box provided with order.
Once food is removed from the labelled boxes, Grace&Skye are no longer liable.
Grace&Skye operate out of a kitchen that handles nuts and gluten and we cannot accept responsibility for traces found in food.
Call times for service
Call times need to be submitted 48 hours in advance to the first shoot date.
Pre 2.30am £600 per call
Pre 3.30am £500 per call
Pre 4.30am £350 per call
How to choose from the menu
We use a monthly seasonal menu for shoot catering, this is a smaller menu and keeps in line with seasonal produce. We reserve the right to change these menus in accordance with seasonal produce availability. These seasonal menus can only be booked for shoots happening in the coming seven days.
Quantities & amounts
We always bring an extra 10% food and drink to accommodate last minute extra, if this food is used you will be charged for the increased numbers.
Equipment
The client is responsible for the return equipment if it has been agreed to be left on site after our truck departs. If items are not returned we will charge:
Thermo box - £60 per box
Craft kit/tea& coffee station - £600
Overtime & services
Timing starts from our kitchen ‘base’ and finishes when our truck or team return to our kitchen. This is referred to as base to base.
Continuous working days £800 per day
Truck or on-location overtime
Weekdays: £300 per hr (after 10 hrs) rising to £550 per hr after 16 hrs
Saturdays: Surcharge £700 per day (for first 10 hours) £350 per hour thereafter. £500 per hour after 16 hrs.
Sundays: Surcharge £900 per day (for first 10 hours) £400 per hour thereafter. £650 per hour after 16 hrs.
Tent/craft & tea station: £100 per hour and to be couriered back to our kitchen at agreed end time
Travel days £800 per day
Night Shoots
Weekdays: £800 (for first 10 hours) £350 per hour thereafter. £600 per hour after 16 hrs.
Saturdays: £1000 (for first 10 hours) £400 per hour thereafter. £700 per hour after 16 hrs.
Sunday: £1200 (for first 10 hours) £500 per hour thereafter. £800 per hour after 16 hrs.
TFL LEZ surcharge for kitchen to operate within central London £100 per day.
Generator £250 per day
Gas bottle surcharge £125 per day
Payment Terms
A 50% deposit is required to secure a booking. The remaining balance is due within 7 days of the event. If these payment terms cannot be met, prior arrangements need to be in place and agreed with Grace & Skye Limited.
Late Payment
To secure all bookings, a deposit payment is required. Payment must be received before any food is sent from the kitchen. If the invoice is not settled by the due date, a late payment fee of £40 per day will be added to your invoice.
Health & Safety Hygiene
All of our food is prepared in a level 5 hygiene rated kitchen. We have implemented extra food safety protocols to safely deliver food during Covid 19. We continue to follow the Food Standard Agency's (FSA) guidance on good hygiene practices in food preparation and their Hazard Analysis and Critical Control Point (HACCP) processes.
Grace&Skye operate out of a kitchen that handles nuts and gluten and we cannot accept responsibility for traces found in food. All food is handled with gloves and frequent hand washing is monitored.
Packaging
All our packaging is plant based & fully compostable or recyclable.
Contact Us
If you have any questions or concerns about these terms then please contact Grace&Skye by email at hello@graceandksye.com
Food service disclaimer
To ensure the safety, freshness, and quality of your food, please be aware of the following:
Hot food must be served within 2 hours of the beginning of service.
For food hygiene and safety compliance, we are unable to keep heating equipment running for longer than 1.5 hours from the beginning of service.
If your schedule or location requires a longer service window, we’ll be happy to accommodate this by:
Arranging multiple delivery drops, or
Providing additional equipment to maintain temperature and quality.
Please discuss any extended service times with us in advance so we can ensure the best experience for you and your guests.
This guideline is in place to comply with food safety standards and to maintain the integrity of our service.
Barista service pricing
Day Rate; from £450.00 (10 Hrs)
Saturday Rate; from £675.00 (10 Hrs)
Sunday Rate; from £900.00 (10 Hrs)
Night Shoot Rate; from £900.00 (10 Hrs)
Times are worked out on a base to base basis unless previously agreed in writing prior to work commencing.
Extended hours are available upon request and will incur additional charges.
Site access is required at least 1.5 hours prior to service for setup.
Pack down begins immediately after service and takes approximately one hour, allowing time for the machine to cool.
A clean water supply and a suitable waste disposal point are required for the coffee machine.
Power access must be available.
The site must have easy access for unloading and setup — please notify us in advance if there are stairs or obstacles.
Parking must be available close to the setup area for unloading.
For outdoor setups, a marquee or weather cover is required to protect equipment and staff.