These terms and conditions apply to all services provided by Grace & Skye LTD.
By using the company’s services and upon signature of this document, you are agreeing to be bound by these terms.
Booking
Bookings are not confirmed until a 25% deposit of the full invoice is paid by the client and this agreement is signed. Payments can be made by BACS transfer or via our payment link. You will receive a confirmation email.
Confirmation by email means you agree to our T&Cs and are in contract with us.
The remaining invoice amount must be paid twenty days before the event date. At this time you must also provide us with the final number of guests at your event. After this point, if guest numbers are increased, higher charges will be applied. If guest numbers decrease, the client will still be charged for the numbers ordered.
Cancellations & postponement
If you wish to cancel your booking with us (after signing) we charge a cancellation fee of 10% of the total amount if cancelled with thirty days’ notice of the events start date. If you cancel your event with less than thirty days’ notice, the full invoice amount will be charged.
Should the event be cancelled by Grace & Skye, the client will be issued with a full refund of any fees paid.
Should it become necessary for the client to postpone, Grace & Skye will work with the client to agree upon a new date without financial penalty. If this date cannot be mutually agreed upon, Grace & Skye are entitled to retain the amount in line with above statements.
Adverse Weather
Grace & Skye will endeavour to reschedule when extreme weather gives cause to cancel the clients event. They will however require any ingredients and produce to be covered by the client, should this happen. Grace & Skye cannot be held responsible in any way for any unsuitable weather conditions that may arise. The normal cancellation fee will be applicable in these situations.
Dietary Requirements
We kindly ask you to submit your final dietary requirements no less than 7 days in advance of your event. This includes the number of people who require each requirement.
If you need to make changes with less than ten days’ notice, our kitchen may not be able to accommodate you, we will try our hardest where possible, if it does happen a surcharge per head will be added to your final invoice.
Allergens
It is the responsibility of the client to inform Grace&Skye of any food allergies of their guests at their event. Grace & Skye will endeavour to accommodate all special dietary requirements to the Clients’ menu: They cannot however take responsibility for any guests with specific allergens unless advised in advance (no less than twenty days prior to the event). A full menu and allergen list will be provided to the client when menus are agreed upon.
Grace&Skye operate out of a kitchen that handles nuts and gluten and we cannot accept responsibility for traces found in food.
Equipment Charges & Liability
If any equipment provided by Grace & Skye for your event is lost or damaged by the client or any of their guests, the full replacement cost will be charged. This includes Thermo boxes.
Equipment hire charge is subject to change throughout the planning process.
It is the clients’ responsibility to cover the deposit amount paid to catering equipment hire companies (usually £1000).
Grace&Skye will not be liable for any damage to property, equipment or personal effects caused by the service of food and beverages.
Grace & Skye is not responsible for obtaining insurance for your event beyond their public liability already acquired.
The client is responsible for providing a safe working environment for all Grace & Skye staff.
Health & Safety
Grace & Skye will not be liable for any damage to property, equipment or personal effects caused by guests during the service of food and beverages.
Grace & Skye is not responsible for obtaining additional insurance for your event outside their required public liability (covers up to 10m).